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Computer Operator Back to search results

Salary: Up to £25000.00 per annum + 10% bonus, pension+ 10% shiftre
Job type: Permanent
Job location: Northampton, Northamptonshire
Date posted: 17 July 2019

Computer Operator

An exciting opportunity to join a successful retailer as a computer operator within their head offices in Northampton. This is a 1st line support role and previous experience within IT is essential. The role is principally based in Northampton but travel to other sites in the U.K. will occasionally be required.

Key responsibilities:

  • To support the company in actioning any IT problems
  • Perform monitoring of the production schedule, environment and key applications ensuring failures and issues are dealt with in a timely manner and are escalated to the relevant support teams where necessary.
  • To ensure agreed SLA’s and KPI’s are adhered to and achieved.
  • To ensure the operations task list is followed and completed (where instructed by Shift Leader).
  • Gain familiarity with operations documentation and procedures.
  • Review and update documentation as required.
  • Reporting into the shift leader (Senior Operator in their absence) and ultimately into the Service Delivery Manager for Operations.
  • The role will require interfacing with all aspects of I.S. and the business on a daily basis.
  • An amount of interfacing with Howden’s external partners and third party support contacts will be required.
  • Monitoring and escalation of issues to ensure timely completion of the production schedule.
  • Monitoring of the environment, network and systems with issues escalated via the correct path.
  • Liaison with other Service Delivery / I.S. Staff when involved in fault diagnosis and rectification.
  • Communication with Shift Leader / Service Delivery Managers regarding delays to business critical applications and other serious problems.
  • Act as first line support on all calls received out of Service Desk hours.
  • Monitoring and policing of outstanding ITSM calls for I.S. (and non I.S.) teams.
  • Previous experience working in a shift based Operations environment.
  • An understanding / previous experience of using a call logging system.
  • Basic knowledge of Wintel / PC usage / Microsoft outlook.
  • Ability to produce reports using Excel and PowerPoint.
  • An understanding of ITIL preferably.
  • Good verbal and written communication skills.
  • Capability to build rapport with support teams, users and third party contacts.
  • Ability to work as part of a team and also use own initiative to highlight potential issues.
  • Capability to follow procedures and documentation to ensure issues are dealt with in a timely manner.
  • Adaptable to learning about new applications and procedures as they are introduced into the Operations environment.
  • Confidence to escalate to support teams for assistance with issues and job failures.
  • Confidence to join and deliver pertinent information at meetings and conference calls where applicable.

Interviews will be held immediately so please do not hesitate in applying if you are interested.

Reference: BBBH5103056_1563371331
Consultant: Sophie Creese
Tel: 0117 317 8888
screese@rethink-recruitment.com

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